If you do not see an answer to your question, feel free to call or send a note on the contact form below.
ARE YOU CLOSED?
WE ARE BUILDING A NEW GAME. IT WILL BE READY FOR GUESTS IN EARLY NOVEMBER. WE ARE POSTING UPDATES ON OUR FACEBOOK PAGE AND WILL PUBLISH A NEW BOOKING CALENDAR WHEN WE KNOW OUR OPENING DATE.
Are we really locked in a room? What if there's an emergency? There is an emergency key, and the door opens with a push. Plus, we're right outside, watching on monitors.
How many players should we bring? Six players seems to be the ideal team size. There's a lot to do and figure out, and the hour will seem to fly! We've set a four-person minimum because there's a lot to do.
Do I have to pay for everyone when I book our group? No. Pay for as many tickets as you like. If several members of your group are going to pay individually, give us a call and we'll reserve your spot. Then your teammates can log in and pay on their own.
Are there physical restrictions? Some areas of this game are dimly lit. Your team must include players who can understand English and distinguish colors. Open-toed shoes will NOT be permitted in the game area.
Is your game wheelchair-accessible? Other than a short step to enter our lobby, there are no steps in our new space! A player in a wheelchair can easily navigate the majority of the game space and participate, though some items may be out of reach. Feel free to call with any specific questions.
Should we sign up if we only have two or three players in our group? If you sign up with three players, the booking system will show five remaining spots available. This means that up to five other players may be added to your group. We can also post to the Facebook group that you're looking for players to join your team, if you like. You'll get more out of the game with at least four players.
We want to reserve the room for just our group. Can we do that? Sure. Just reserve at least five slots and the room is yours for that session, if you like. Just call or text us so that we know to block off the remaining three slots.
This sounds like a tremendous team-building activity. Can we book your facility during business hours? You're absolutely correct -- escape games are perfect team-building activities. They're great for group bonding, competition among groups, or just as an employee reward. We'll do our best to accommodate corporate requests. Click here for more information.
None of us have ever done this before. Are we going to be totally lost? Your experience begins with a briefing from our Game Master, which will tell you everything you need to know to get started.
What if we get totally stuck partway through? Your CSI team can enter and leave the killer's hideout as you please. If you're stuck, you can return to the mobile command post and see if any new evidence has come back from the lab.
What happens when time expires? If you're still in the game area when the time runs out, the Game Master will end the game. Whether or not you succeed in your mission, we invite you take a group pic in the lobby, holding signs that show your friends how you either beat the game, or came thiiissss close!
Do most teams succeed? Our success rate for "On the Trail of a Killer" hovers around 45%. It's challenging! What do we need to bring? A sense of fun and adventure. You won't need anything else for our game -- any items needed for the game are provided in the room. You will not need to Google anything.
What is your refund policy? We will do our very best to reschedule your group, if you give us at least 24 hours' notice. We will not refund no-shows with less than 24-hour notice, since we will have reserved that session for your group and prevented others from booking.
Is this activity appropriate for kids? This scenario is a realistic depiction of a serial killer's hideout, and the CSI team's briefing will involve descriptions and visuals of the killer's victims. This game is not appropriate for young kids, and we will not permit clearly frightened kids to enter the game.
Teams with players under 16 must reserve the entire room (5-person minimum).