Frequently Asked Questions
A sneak peek at the Collections Department.
If you can't find an answer to your question, feel free to send a note on the contact form below.
A sneak peek at the Collections Department.
Are we really locked in a room? What if there's an emergency?
Your challenge is to figure out how to exit the main door before time runs out. The room does have an emergency exit, just in case. Your group is also monitored via video at all times, so we can open the main door if needed. Nothing to worry about!
How many players should we bring?
Five-six players seems to be the best team size. There's a lot to do and figure out, and the hour will seem to fly! We've set a four-person minimum because there's a lot to do.
Should we sign up if we only have two or three players in our group?
If you sign up with three players, the booking system will show four remaining spots available. This means that up to four other players may be added to your group. We can also post to the Facebook group that you're looking for players to join your team, if you like.
We want to reserve the room for just our group. Can we do that?
Sure. Just reserve at least five slots and the room is yours for that session, if you like. Just call or text us so that we know to block off the remaining two slots.
This sounds like a tremendous team-building activity. Can we book your facility during business hours for corporate team-building?
You're absolutely correct -- escape games are perfect team-building activities. They're great for group bonding, competition among groups, or just as an employee reward. Click here for more information.
None of us have ever done this before. Are we going to be totally lost?
Your experience begins with a briefing from our Game Master, which will tell you everything you need to know to get started. Most of our players so far have been first-timers. We'll take care of you!
What if we get totally stuck partway through?
Our game includes a "Hint" button. Push the button and the Game Master will deliver a clue to give your team a nudge.
What happens when time expires?
If you're still in the game area when the time runs out, the Game Master will open the door. Win or lose, we invite you take a group pic in the lobby, holding signs that show your friends how you either beat the game, or came thiiissss close!
Do most teams escape?
So far, we're seeing an escape rate of about 40%. See pics of winning teams on our Facebook page.
What do we need to bring?
A sense of fun and adventure. You won't need anything else for our game -- any items needed for the game are provided in the room. You will not need to Google anything.
What is your refund policy?
We will do our very best to reschedule your group, if you give us at least 24 hours' notice. We will not refund no-shows with less than 24-hour notice, since we will have reserved that session for your group and prevented others from booking.
Is this activity appropriate for kids? We are looking for interesting, fun things to do as a family!
There's nothing R-rated or scary, though there may be some low-light areas of the room. Players 16 and older are welcome any time. Players 12-16 may participate, if accompanied by at least one player who is over 18.
Teams with players under 16 must reserve the entire room (5-person minimum). It's been our observation so far that kids in the 13-15 range really enjoy the game and are able to contribute. Feel free to call or email if you have questions.
If you have kids younger than 13 that you want to treat to a fun family activity, we highly recommend that the adults play the game first in order to determine if our game is appropriate for your specific kids (and so that you can guide them through the activities). Again, feel free to call or email if you have questions. We really do want to accommodate everyone if we can.
Your challenge is to figure out how to exit the main door before time runs out. The room does have an emergency exit, just in case. Your group is also monitored via video at all times, so we can open the main door if needed. Nothing to worry about!
How many players should we bring?
Five-six players seems to be the best team size. There's a lot to do and figure out, and the hour will seem to fly! We've set a four-person minimum because there's a lot to do.
Should we sign up if we only have two or three players in our group?
If you sign up with three players, the booking system will show four remaining spots available. This means that up to four other players may be added to your group. We can also post to the Facebook group that you're looking for players to join your team, if you like.
We want to reserve the room for just our group. Can we do that?
Sure. Just reserve at least five slots and the room is yours for that session, if you like. Just call or text us so that we know to block off the remaining two slots.
This sounds like a tremendous team-building activity. Can we book your facility during business hours for corporate team-building?
You're absolutely correct -- escape games are perfect team-building activities. They're great for group bonding, competition among groups, or just as an employee reward. Click here for more information.
None of us have ever done this before. Are we going to be totally lost?
Your experience begins with a briefing from our Game Master, which will tell you everything you need to know to get started. Most of our players so far have been first-timers. We'll take care of you!
What if we get totally stuck partway through?
Our game includes a "Hint" button. Push the button and the Game Master will deliver a clue to give your team a nudge.
What happens when time expires?
If you're still in the game area when the time runs out, the Game Master will open the door. Win or lose, we invite you take a group pic in the lobby, holding signs that show your friends how you either beat the game, or came thiiissss close!
Do most teams escape?
So far, we're seeing an escape rate of about 40%. See pics of winning teams on our Facebook page.
What do we need to bring?
A sense of fun and adventure. You won't need anything else for our game -- any items needed for the game are provided in the room. You will not need to Google anything.
What is your refund policy?
We will do our very best to reschedule your group, if you give us at least 24 hours' notice. We will not refund no-shows with less than 24-hour notice, since we will have reserved that session for your group and prevented others from booking.
Is this activity appropriate for kids? We are looking for interesting, fun things to do as a family!
There's nothing R-rated or scary, though there may be some low-light areas of the room. Players 16 and older are welcome any time. Players 12-16 may participate, if accompanied by at least one player who is over 18.
Teams with players under 16 must reserve the entire room (5-person minimum). It's been our observation so far that kids in the 13-15 range really enjoy the game and are able to contribute. Feel free to call or email if you have questions.
If you have kids younger than 13 that you want to treat to a fun family activity, we highly recommend that the adults play the game first in order to determine if our game is appropriate for your specific kids (and so that you can guide them through the activities). Again, feel free to call or email if you have questions. We really do want to accommodate everyone if we can.